Privacy Policy

Privacy Notice

Data Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use and why

We collect/use the following inforamtion to provoide and improve services for clients:

Name and contact details
Addresses
Gender
Pronoun preferences
Date of birth
Third Party information (such as family or other relevant parties)
Transaction data (including details about payments and services purchased)
Usage data
Health information (such as health conditions)
Information relating to compliments and compliants

We collect/use the following information for the operation of client accounts:

Name and contact details
Addresses
Purchase history

We collect/use the following information for inormation updates

Name and contact details
Addresses

We collect or use the following infroamtion for archiving purposes:

Name and contact details
Addresses
Client account history

We collect/use the following information to comply with legal requirements:

Name
Contact information
Client account information
Any other personal information required to comply with legal obligations
Safeguarding information

We collect/use the following information to protect client welfare:

Name and contact information
Client account information
Health and wellbeing information
Emergency contact details

We collect/use the following information for dealing with queries, complinats or claims:

Name and contact details
Addresses
Payment details
Account inofmration
Purchase history
Client accounts and records
Correspondance

Lawful basis and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact use using katenicholsoncouselling@gmail.com

Our lawful bases for the collection and use of your data

Our lawful bases are:

Contract- we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation- we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get you information

Directly from you

How long we keep information

7 years following your final appointment

Duty of confidentiality

We are subject to common law of confidentiality. However there are circumstances where we will share relevant information. There are where:

You've provided us with consent (We have taken it as implied to provide you with care, or you have given it explicitly for other uses)
We have a legal requirement (including court orders) to collect, share or use the data.
on a case by case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (e.g. sharing information with the police to support detection or prevention of serious crime.
If in England or Wales- the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied or
In Scotland- we have the authority to share provided by the Chief Medical Officer for Scotland, the Cheief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details provided.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO. Helpline number: 03031231113

Who can access my personal information?

Only your therapist can access your personal information, however if your therapist was unable to practice at short notice (in unforeseen circumstances and where your therapist is unable to contact you themselves (e.g. they become seriously unwell or die), then a nominated person will be aware of how to access your therapist’s records in order to contact you.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at katenicholsoncounselling@gmail.com